Flagstar Bank notifying customers of December system breach

Published: Jun. 28, 2022 at 4:07 PM EDT
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FORT WAYNE, Ind. (Fort Wayne’s NBC) - Some customers of Flagstar Bank are being notified that a December 2021 “cyber incident” may have exposed their information to intruders.

The company recently began contacting those affected by the system breach, including some in the ABC21 viewing area. One customer told us he was advised that his Social Security number, address, date of birth, and other personal information may have been accessed.

A representative of the bank said the concern involved “unauthorized access” to its network at the end of the past year.

“We promptly activated our incident response plan, engaged external cybersecurity professionals experienced in handling these types of incidents, and reported the matter to federal law enforcement,” she said in an email response to our inquiry. “We continue to operate all services normally.

“We are in the process of notifying individuals who may have been impacted directly via U.S. mail to extend complimentary credit monitoring services. For those impacted, we have no evidence that any of their information has been misused. Nevertheless, out of an abundance of caution, we are offering complimentary credit monitoring services.”

The statement concludes: “We take the security of our network and the personal information entrusted to us with the utmost seriousness.”

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