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TRAA board votes to find contractor in default

According to the TRAA board of directors, Paramedics Logistics has been unable to respond to...
According to the TRAA board of directors, Paramedics Logistics has been unable to respond to calls in a timely manner for over 20 months.(WPTA)
Published: Jun. 23, 2022 at 5:31 PM EDT
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FORT WAYNE, Ind. (Fort Wayne’s NBC) - The Three Rivers Ambulance Authority (TRAA) Board of Directors voted to find their contractor, Paramedics Logistics, in default of their contract Thursday afternoon.

Paramedics Logistics Indiana LLC has been contracted by TRAA since 2009 to provide paramedics, EMTs, and to handle day-to-day operations, a statement from TRAA said. The board says the company response times have been non-compliant for twenty straight months, averaging a priority 1 run call of 72.75%, far below the standard 90%.

A priority 1 run includes strokes, heart attacks, and major trauma. The response for a priority 1 call is for an ambulance to be on the scene within 8 1/2 minutes. Paramedics Logistics has also required help from outside organizations more than 1,000 times in 2022 alone to provide emergency coverage, the board of directors said.

The board says because there is no immediate resolution to the ongoing issues, they will take over daily operation from Paramedics Logistics and the board promises there will be no detrimental impact to patient care during the transition.

“Our community deserves the absolute best from Three Rivers Ambulance Authority,” said Rachel Guin, President of the TRAA Board of Directors. “This step creates a direct path toward better and more reliable service. We owe it to our community to create a long-term solution that improves public safety, provides more accountability and resolves the issues that put us in this position.”

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